If your Roomba® is not Communicating with the AutoWash™ dock properly, please follow these instructions to resolve the issue.
This article is meant for Roomba® Plus 400, Plus 500, and Max 700 Series. For all other models, visit "Roomba® is not evacuating debris or communicating with the Evacuation Dock"
Table of Contents:
- Confirm the AutoWash™ dock has power.
- Robot Maintenance "No empty Bin Button on the App".
- AutoWash™ dock Maintenance.
- Perform a robot reboot.
- Test evacuating again.
1. Is there any Light on the Dock?
YES: Continue to step 2
Dock Cleaning LED indicators
Solid red: Dust bag full, missing, or improperly installed
Solid red: Dirty water tank full, missing, or improperly installed
Solid red: Clean water tank empty, missing, or improperly installed
No Sure: Follow the steps below until you see a light on the dock. Then go to Step 2.
Please open the dock and partially remove the bag. The light on the AutoWash™ dock should turn solid red if the dock has power. Still no light?
- Ensure the outlet has power by unplugging the AutoWash™ dock and plugging in a different electronic device (a lamp) to the same outlet and verify that device works. If the outlet does not have power, try a different power outlet.
- If the power outlet has power, but power is not being received by only the AutoWash™ dock, then the dock is not receiving enough electrical current, examine the Line Cord.
- If there is damage to the Cord, the Cord needs to be replaced. If the Cine Cord is not damaged, then the AutoWash™ dock needs to be replaced.
2. Robot Maintenance "No empty Bin Button on the App"
If your Roomba® is still having problems communicating with its AutoWash™ dock, it could be that dust is blocking the IR signal and the inside Bumper windows need to be cleaned. If your robot will evacuate manually, but the "Empty bin" button does not appear in the App, this confirms that something is blocking the robot's IR signal to the Dock.
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Wipe the Docking Sensor Window on the AutoWash™ dock and the robot Bumper with a clean, dry microfiber or soft cotton cloth to clear away any debris.
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Perform Bumper maintenance as needed. Try blowing compressed air or "canned air" in the area demonstrated in the photo below. This can clear debris and allow the robot and AutoWash™ dock to communicate again.
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Test the robot again by moving it approximately eight (8) feet away from the dock and pressing the HOME button. Once the robot docks, its bin should empty automatically and the "Empty bin" button will appear in the App.
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If this issue persists, continue to the next troubleshooting step.
Note: Do not spray cleaning solution directly onto sensors or into sensor openings. Only air.
Note: Test the robot again by moving it approximately eight (8) feet away from the dock and pressing the HOME button. Once the robot docks, its bin should empty automatically and the "Empty bin" button will appear in the App. Please note, if you place your robot on the dock by hand, it will not empty automatically. The robot must dock on its own.
3. AutoWash™ Dock Maintenance
Bag
- If the bag is not completely full, shake it a few times to bring the debris to the bottom of the bag.
- If the bag is completely full, discard the bag and replace it.
- Reinstall the bag into the dock.
Charging Contacts
Wipe the charging contacts on the AutoWash™ dock and the bottom of the robot with a lightly dampened melamine foam.
Note: Melamine foam such as a Magic Eraser or a clean cloth are the only materials approved to clean charging contacts. Do not use a Magic Eraser to clean anything other than charging contacts. The Sensor Windows should only be wiped with a clean, dry cloth.
For charging Contact Images, click here.
| Roomba® Plus 400 & Plus 500 Series: |
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| Roomba® Max 705 Vac: |
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| Roomba® Max 705 Combo: |
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4. Reboot
A reboot should help clear any errors and does not erase any data.
Please reboot the robot through the app, or by holding down the power button on the robot for 10 seconds while it is off the dock.
Hold the button again for 3 seconds to turn it back on. Doing so should clear the error from the robot's memory. Try running Roomba® again.
5. Evacuate Debris
There are two (2) ways to evacuate debris when your robot's bin is full. With the robot on the dock, test one or both now!
- Press the "Empty Bin" button in the App.
- Press the Home button while the robot is on the dock.
If you perform this steps and the robot still can't communicate with the AutoEmpty™ dock or evacuate properly, please Contact us.
For expedited service, please have the following ready:
