Roomba® j Series: Error 2

Error two (2) means the Multi-Surface Rubber Brushes cannot turn.
"Clean the brushes, then press clean"

Note: If the rollers are brand new and give an error 2 immediately after installing them, please run a few more missions to loosen up the brushes, and the error should go away on it's own. 

Note: Thick carpet or high-pile rugs can potentially slow Roomba's brushes down too much, preventing them from spinning and resulting in an error 2. If you notice your robot says error 2 while on carpet, please also test Roomba on a hard floor to see if the issue persists.

Determining the source of the error:

1. Remove the brushes: Open the Cleaning Head Module door by pushing on the green tab on the right side of the Multi-Surface Rubber Brushes and remove them from the robot 

2. Test the robot without the bushes installed: Leave the brushes out and close the Cleaning Head Module door. Turn the robot over, place it on a flat surface, and press the button.

3. Does the robot still encounter an Error 2?

• If no – Error 2 clears, and the robot runs:
  • Please inspect the brushes and remove any hair or debris, especially under the end caps. See Brush Care Procedures for help
  • Reinstall the brushes and re-test the robot: Turn the robot over, place it on a flat surface, and press the CLEAN button.
  • If the robot continues to run without the error, please clean the brushes regularly, at least once per week
  • If the error returns after reinstalling clean brushes, you may need replacement Multi-Surface Brushes. Please visit the iRobot Store - Parts and Accessories or use an authorized retailer to order the brushes. If you're within the first year of ownership, please contact iRobot Customer Care.

• If yes – Error 2 persists:
  • Please contact iRobot Customer Care.

For expedited service, please have the following ready:

• Your robot charged and with you
• Your robot's Serial number
• For warranty claims: Proof of purchase (receipt or invoice for purchase from an authorized retailer)