Charging Error 119 indicates the robot is on the dock but cannot charge properly. If charging takes significantly longer than expected, the battery times out and stops charging because there could be a hardware or maintenance issue. The most common cause is charging contacts that are damaged or need maintenance.
Take your robot off the dock and try putting the robot in ship mode / Sleep mode. Then reactivate the robot by placing it on the dock.
This error can also be cleared by removing and reinstalling the battery.
To resolve this issue, please start by cleaning the charging contacts:
- Unplug the dock and wait 60 seconds.
- Remove the robot from the charging station and place the robot upside down on a flat surface.
- Grab a lightly dampened melamine foam such as a Magic Eraser, or a lightly dampened cloth.
- Clean the metal charging contacts on your robot and dock. They should have a visible shine.
Click here to see the charging contacts for Roomba® 100/1000 Series:
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| Vac/Combo Robot Charging Contacts | Dock Charging Contacts | AutoEmpty™ Dock Charging Contacts |
Click here to see the charging contacts for Roomba® 200/2000 Series:
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| Vac/Combo Robot Charging Contacts | Dock Charging Contacts |
Click here to see the charging contacts for Roomba® Plus 400 & Plus 500 Series:
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| Combo Robot Charging Contacts | AutoWash™ Dock Charging Contacts |
Click here to see the charging contacts for Roomba® Max 705 Vac:
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| Vac Robot Charging Contacts | AutoEmpty™ Dock Charging Contacts |
Click here to see the charging contacts for Roomba® Max 705 Combo:
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| Vac Robot Charging Contacts | AutoEmpty™ Dock Charging Contacts |
Note: Damaged contacts could also prevent your robot from charging. If the contacts are green or copper colored, they are damaged and the robot or the dock with the damaged contacts needs to be replaced.
Make sure power is going to the dock by checking the power cord connections, both on the wall and on the dock. Unplug both connections and plug them back in.
If the issue persists, the most likely cause for error 119 is that the battery has not been properly installed, so power is not reaching the battery. Please remove and reinstall the battery from the robot to clear the charging error 119.
If the error persists after following all the steps outlined above, contact iRobot Customer Care for additional assistance.
For expedited service, please have the following ready:
